sni Account & Payment FAQ

Our sni KYC verification requires a valid government-issued photo ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the last three months). Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process. You upload these documents through your sni account dashboard. We review submissions within two business days. If your documents are unclear or incomplete, we will request resubmission. Verification is required before your first withdrawal.

During registration on sni, you provide a username, email address, password, mobile phone number, and confirm that you meet the legal age requirement in your jurisdiction and that you are not accessing sni from a location where online gaming is prohibited. You also agree to our Terms of Use and Privacy Policy. Your email and mobile number are used for account verification, two-factor authentication, and withdrawal processing. We do not share this information with third parties except as required by law or to process your payments through authorized payment providers.

You can adjust account preferences (email notifications, language, currency) through the Settings section of your sni account. To temporarily pause account activity, contact our support team with your request. We can place a temporary hold on your account for a specified period. To permanently close your account, submit a closure request through the account settings or contact support. Account closure is subject to verification that you have no outstanding transactions or disputes. Funds in your account will be returned to your original payment method.

Our sni platform does not charge fees on deposits or withdrawals. However, your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) may apply their own fees depending on your account type and transaction size. We recommend checking your payment provider's fee schedule before depositing. Withdrawal amounts are processed to your original payment method without additional sni charges. If you have questions about fees charged by your bank or e-wallet, contact your payment provider directly.

Withdrawal requests on sni are reviewed within one business day. After review, funds are transferred to your original payment method. The time for funds to appear in your account depends on your payment provider — e-wallet transfers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically complete within minutes to a few hours, while bank transfers (online payment, e-wallet, mobile banking, local payment) may take one to two business days. During holidays such as Idul Fitri, Idul Adha, and Imlek, processing may take longer. You can check your withdrawal status in the Transactions section of your sni account.

Bonus offers on sni vary by promotion and are subject to terms that apply. Typical terms include a minimum deposit requirement, a playthrough or wagering requirement (the amount you must wager before withdrawing bonus funds), and eligibility restrictions (new accounts only, specific game categories, or time limits). All bonus terms are displayed clearly when you claim an offer. Bonus funds are separate from your deposit and may expire if not used within the specified period. Read the full terms before claiming any bonus. If you have questions about a specific offer, contact our support team.

Our sni platform covers major football leagues and tournaments including Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and international tournaments. We also offer live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Market availability varies by region and changes with the tournament calendar. Check the sni Markets section for current listings and odds. Not all markets are available in all jurisdictions.

Our sni support team aims to respond to all queries within one business day. Urgent account security issues (suspected unauthorized access, compromised password, fraudulent transactions) are prioritized and may receive a response within a few hours. You can contact us through the support form on sni, via email, or through the contact page. Include your username and a clear description of your issue. Response times may be longer during weekends and public holidays. For immediate assistance with account security, use the password reset function or contact support with "Urgent" in your subject line.

Two-factor authentication (2FA) on sni adds an extra layer of security to your account. To enable 2FA, go to the Security section of your account settings and select "Enable Two-Factor Authentication." You will be prompted to enter your mobile phone number. We will send a verification code to your phone via SMS. Enter the code to confirm. Once enabled, you will receive a code each time you log in from a new device. Store your backup codes in a safe place in case you lose access to your phone. For help with 2FA, contact our support team.

If you forget your sni password, click the "Forgot password?" link on the login page. Enter your username or email address. We will send a password reset link to your registered email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. If you cannot access your registered email, we can verify your identity using your phone number and KYC documents before issuing a password reset.

Our sni platform protects your personal data using industry-standard encryption and secure storage practices. All data transmitted between your device and our servers is encrypted. We do not share your information with third parties except as required by law or to process your payments through authorized payment providers. Your transaction history, account balance, and personal details are accessible only to you and our authorized support staff. We comply with data protection regulations in all jurisdictions where we operate. For details, see our Privacy Policy. If you have concerns about data security, contact our support team immediately.